John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Are union members, particularly those in call centres, able to express any form of compassion in dealing with customers or are they driven by a management decision to be aggressive to those who owe money? Is it their job to collect that money without showing compassion and to hound customers? Does this come from management as a strategy or is there flexibility for the person who makes the call?