Mr. Larry Broderick:

Our members are directed by senior management to get the best deal for the banks so their role is to discuss the issues with customers. A huge number of customers are not engaging with banks and this is another problem. It is a time bomb that has to be addressed and that is why there has been a move to transfer non-performing loans to vulture funds. The vast majority of our members would be sensitive to customers' needs and would factor them into any proposition. However, it will be the central credit committee that dictates the outcome.