Kevin Humphreys (Labour) | Oireachtas source

It is interesting that Ms O'Brien says that. It is one of the activities that is supposed to link up within the Intreo office. The person the client is interacting with is supposed to know they can receive this payment while they go back into employment, so it is a one stop shop. I fear it is not working. Ensuring it happened was one of the key designs within the Intreo offices.

Regarding the glass, I was in the Department at the time and it took time to convince the staff to take down the barriers. It came from the ground up. Staff said they were facing glass screens when talking to people and asked if we could take down the barriers. One of the best systems I saw was in Scotland, where people sat beside each other, the screen was there, and there was that interaction and exchange of information. It is interesting that Ms O'Brien said some people liked the screen. I know about the individual interview room-----