Mr. Jerry Grant:

When we took over in 2014, we assessed the district meters across the country and approximately 50% of them were no longer fit for purpose because the leakage teams that were put in place in local authorities had largely dissipated, not everywhere but in many counties. As a result, boundary valves had been opened and, unfortunately, those systems were no longer working effectively. Our job has been to reinstate them, complete the work and use them to drive our find-and-fix programmes, which is what we are setting up now.