Mr. Ed Sibley:

We are conflating a couple of issues. If we go back to the source, it is the case that the majority, but not all, the customers we have spoken about today were on a tracker and made the decision to go to a fixed rate when interest rates were rising. At that stage, either the implications of that decision were not adequately explained to them and so they did not make the decision knowing all the implications of the decision they were making or, alternatively, they had a contractual right to revert to the tracker rate when they came off the fixed rate. There are cases where one particular banks says there were errors in terms of the rate that was charged. There are some different issues in there but what seems to have a degree of commonality relates to that degree of communication and adherence to the contract.