Professor Philip Lane:

As I indicated in 2010 and 2011, there has been considerable engagement. From having seen problems in various banks, there has been considerable engagement on moving people inappropriately off trackers or failing to reinstate them when a period on a fixed rate had concluded. There was considerable engagement at that time. The ultimate responsibility, which we should not lose sight of, for delivering commitments in contracts is on the banks. This is what is happening now under the review. The banks, under our direction, must go over every possible case, not just cases that we can see.