Professor Philip Lane:

We reviewed the numbers that we can disclose and the following are the details. For Bank of Ireland, in 2010, there were 2,100 cases of restoration. There is a problem where they were restored and redress cases were taking place at that time. In relation to other banks at that time, there is no public disclosure but it was not a case of restoration. It was preventive measures where we saw something, in terms of offers being made, etc., and there was intervention. Similarly, with Bank of Ireland, there was intervention in cases to prevent an issue arising. In 2010, it is mostly in the sense of prevention, trying to improve disclosures, etc., and then there are those 2,100 cases in Bank of Ireland where damage had already occurred and where there was restoration.

The second number refers to 1,400 cases involving Permanent TSB-Springboard, which is outside the scope of the examination because it had been processed before this examination had taken place. The 8,200 cases that came under the examination are additional. That is the number in terms of verified cases. In some cases, banks may have also included cases that they anticipated, in other words, cases that have not yet been completed. This is, therefore, a lower band and we expect the number to rise because various banks have not completed their reviews. The 8,200 figure is, therefore, a lower band and we expect a significant increase on that number.