Dr. Kathleen MacLellan:

There is a national incident management system, managed by the State Claims Agency. It is in its second phase of roll out across the whole system. The intent is to capture all incidents, be they near misses, minor incidents or serious incidents, and to feed all that information back to local services, but also that at national level the State Claims Agency can create and collate national reports about incidents. It is critical that this information comes back into the system very quickly and that we examine patterns and trends and act on them very fast. We cannot do that without the data and information being available in a usable format for us and for the system.