Mr. Padraig Cribben:

Absolutely, that is one of the big bugbears of members and nothing new. Before I became involved in this business, I managed other businesses for 30-odd years and had the same problem for 30 years. One had to extract information from insurers and very often found when one went looking for information on a claim that it had been settled. It is an age-old problem and a major source of concern for our members which do not have an input. Even in cases in which they have what they believe is absolute evidence such as CCTV evidence contradicting some of the claims made, they find that they are settled.