Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

The 2,000 people identified by the bank were not identified yesterday. This has been going on since December 2015 at the latest. Ulster Bank has been identifying where it wrongly took tracker mortgages off individuals since that time and is still making them pay a standard variable rate. While the bank is getting all its ducks in a row so it can make a big announcement and send out a big mail shot next month, for the past number of months, these people have been trying to find the euros and cents to make sure they can put bread on the table. At the same time, members of the bank's board are sitting there knowing that 2,000 customers have been wrongly treated by the bank. When some of these customers have contacted the bank, it has sent them a standard letter, a copy of which I have here, telling them that the review is continuing and has not been completed and the bank will provide them with a further update within 60 days. That letter is being reissued by Ulster Bank every 60 days. It is a disgrace because the bank knows that it has taken the mortgages off some of these people yet it still has not put them back on the proper tracker mortgage rate. How can Mr. Mallon justify that?