Oireachtas Joint and Select Committees

Thursday, 24 November 2016

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland: Allied Irish Banks

9:30 am

Mr. Robert Mulhall:

The feedback we have gotten on the mobile units has been positive when we asked customers who are utilising them what they are getting from a service perspective. We do not see that as the main solution. We see the solution as the investment in the digital offering and the An Post franchise so we continue to offer services in many communities all across the country. Mr. Bernard Byrne referenced in his opening statement that we have recently done a reorganisation within our distribution franchise around local markets. This is all part of our commitment to ensuring we are absolutely part of the community and that we continue to provide that service to the community. We have reorganised our distribution around the county construct. We have created accountability around senior people within each county to ensure they carry the flag of AIB across all the services we offer in that county. It is not just about branch banking. It is as much about putting in place mobile sales forces and mobile relationship managers that can go to the place of business of customers who want us to visit them such as the agri-sector population. That has been hugely successful for us as we look at how we shape our distribution going forward.

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