John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Where can people who are in circumstances like those I describe engage with the bank? In fact, all one gets is "It is now with our legal representatives". In his opening statement, Mr. Byrne said he was conscious of the need to treat customers fairly. It may be that the bank has treated them fairly but now they are dumped onto the legal system and their cases are not being understood.