Mr. Shane O'Sullivan:

Approximately 4,000 customers are in arrears of more than two years and a significant proportion of those customers are not paying anything. Some of them are engaged and are completing forms that help us understand their positions. However, approximately 2,000 are not paying anything and are not engaged, and another 2,000 are paying very little and are either not engaged or have limited engagement. We are working with the second cohort of 2,000 and hoping we can find a solution with them over the first half of next year.