John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

It was an action typical of, and one we would expect from, a bank. It showed the arrogance of attempting to ignore what the problem was, dress it up and then, hopefully, defeat the whole process through the courts. That is how it reads to me. I am quite shocked regarding the exchange with Deputy Pearse Doherty over the appeals. Given the wrong visited upon those customers, I would have thought the bank should have dealt with the matter in a far more proactive way and with some understanding of the difficulties experienced by the individuals involved. Why are the appeals dragging on?