Mr. Jeremy Masding:

The issue has been categorised by the Deputy and others as a lot of things. The fact is that it was a systems design failure on our part and a legacy issue before I started. The failure was a systems gap. It was an operational weakness and I have apologised to the Deputy and his colleagues in the past for this and the impact it had on the customers involved. I continue to apologise today. As I said when the issue arose last year we moved as quickly as we could to do the right thing. Sitting here this afternoon, I can only tell the committee that we are trying to rebuild trust. We are trying to rebuild Permanent TSB and we are trying to do the right thing. That is where I would leave it.