Mr. Ger Mitchell:

To give Deputy Sherlock a summary, as he pointed out, there were 1,372 cases, of which 220 were Springboard and the balance of 1,152 were Permanent TSB. At this point, 91% of these customers have been fully redressed, which includes putting the account back in the position it would have been in, rebuilding the account, providing advice fee, providing compensation and, as I mentioned earlier, opening up the appeals panel. Approximately 14% of the total have appealed and approximately one in four people have got slightly additional terms on foot of going through those appeals.

On the point on lessons learned, to build on what Mr. Masding has said, our objective is to rebuild trust and faith in Permanent TSB, which is why in September 2015 we established the mortgage product review group. Our core objective is to ensure our behaviour and the contractual obligations to customers are adhered to and delivered upon. As part of this programme, we have sought to find any failings, be they system or operational, fix them and future proof such that it does not happen again.