Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

Why do the witnesses think that many customers who could make an immediate saving have not done so? Some could gain a 0.7% or 0.8% cut immediately in their interest rate, which could make a significant difference to their monthly mortgage repayment. Why are they not doing so? Has the bank surveyed that? Has it any feedback? Is it just inertia on the part of customers?