Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

On working with the local authorities, increasingly one meets people who are unable to obtain a letter from the Department of Social Protection to give to the local authority to verify rent or to change rents. We are talking about citizens - I have a problem with the Department's practice of calling them "customers" - and while there is co-operation, sometimes it is not at citizen level. I am not sure it saves time or personnel because it eventually ends up being done. That should be viewed as a comment because my time is short.