Mr. John McKeon:

There is a perception that the Department has taken a very hard-nosed or aggressive attitude, but the facts do not bear this out. Mr. Lynch can speak about his experience, but the staff in offices do not behave in this way. It ill behoves anyone to take small examples and characterise them as being the generality because it is not. I believe very strongly that this is fear-mongering. We need to be temperate in the language we use.