Mr. Mark Toland:

They are woefully behind other police services in terms of available technology. PULSE has been upgraded and there have been significant changes. We are still recommending a new system. Gardaí need to get a computer-aided dispatch system in, so that calls from the public are recorded electronically. Paper still generates a great deal of the activity and they are trying to do a lot of things to reduce that. However, it is very bureaucratic and they could use e-mail more. There are technology systems and devices already available that gardaí should use more rather than becoming reliant on paper reports. They could put all their information onto the PULSE system instead of doing a separate paper report that can get lost. It is not an electronic, recorded system with times and dates when that information was put on the system.