Dr. Kathleen MacLellan:

Some of the softer information states that sometimes patients will go down the legal route because they are trying to find answers. They cannot find answers any other way and, therefore, if a process can be created whereby we can give answers early on, we may prevent that happening or reduce the time they are waiting. This will not be the case for everybody such as those with catastrophic or other injuries. Patients will make their decisions as to the route they go but there are opportunities. The soft evidence internationally and domestically indicates that if we can be honest and open with patients early on, we will not force them down a particular route to get answers and information on the care they require.