Ms Nóirín O'Sullivan:

We never said everything is perfect; far from it. This is a relatively new process for everybody, not just for An Garda Síochána. Everybody is learning, which is why we have already engaged in a review of our policy. It is why we very much welcome the authority reviewing our policy, practice and procedures. We look forward to any input from GSOC or from the committee. In listening to the individuals who have come into the process so far, what we are hearing is that different people have different experiences, and those individual experiences need to be reflected on and factored into our considerations. That is why we are in the process of retaining a professional expert to examine where our processes can be strengthened and what further supports we can provide to meet people's individual needs. We have learned that every individual's need is different, as is the case with victims. That is why we need to strengthen our structures and processes. In our experience, it may be appropriate that there is some independent entity which impartially and objectively receives all of these complaints, allowing us to focus on strengthening the structures and processes needed to support individuals.