Ms Nóirín O'Sullivan:

Any issues brought to our attention by any individual are fully addressed. That is the case in respect of all the individuals who have brought matters to attention or any member or any representative of any individual. Those issues are being addressed in the structures and the process we have there. We are in the process of retaining an independent, professional expert to review those processes. It may indeed need to go beyond that but we can only do what we can internally and what we have control of. That is why we have somebody being retained independently, to review areas that can be strengthened, recognising that individual needs are different.