Oireachtas Joint and Select Committees

Wednesday, 5 October 2016

Joint Oireachtas Committee on Transport, Tourism and Sport

A Vision for Public Transport: Discussion

9:00 am

Mr. Ray Coyne:

The WRC document highlights nine areas, of which lean management is one. We have some lean management principles in the company already. Lean management is an ethos of doing things better. As I mentioned earlier there are some offsetting and revenue producing measures. Lean management can improve work processes, can improve the customer experience and can improve delivery of service.

Let me reiterate, I do not think it is appropriate for me as the chief executive of Dublin Bus to discuss single items contained in WRC documents when our employees are considering the document at present and some of them are in the middle of a ballot process.

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