Mr. Gerry Quinn:

Regarding the inadequacies of the documentation, there was no single file that contained all the information, which is the standard we should have had in place. It is the standard the Comptroller and Auditor General expects us to have in place and the standard we have now defined in our new procedures. It is not that there was an absence or complete lack of documentation, far from it. There was documentation but it should have been put in a single file. Something else to bear in mind is these are relatively infrequent events. As outlined earlier, no general policy was in place in respect of the public service. The procedures and processes one would expect to have in place were not there. We have now put them in place.