Ms Justice Mary Ellen Ring:

That is why I do not say that we should exit totally but rather we should look at how the complaint is managed. If it is not being managed, the issue should not be whether a particular garda said something to a citizen, it should be why the complaint is not being managed. We would not be looking at the garda on the beat but at his or her supervisors and asking what they are doing and why they cannot deal with the complaint in a timely and efficient way.