Ms Justice Mary Ellen Ring:

We have assessed it at about 20%. It also raises the question, which is perhaps the bigger one, of how, as a force, the members learn management if every complaint goes outside their organisation. How is a garda, who might become a sergeant, inspector, superintendent or maybe more, learning management, discipline, and good practice? It is very well for the Commissioner to say "We want to do this" but if on a simple complaint of bad language the station responsible for the member who used the bad language is not dealing with that simple management issue, how can it deal with the bigger issues? Where is the experience being learned? Where within the force is discipline being applied except in very formal ways?