Mr. Fergal O'Leary:

I shall answer the last question first. We last conducted this survey formally in 2015, when there was a wide variation. We have conducted smaller, more informal surveys since to get a sense of whether there are still differences. They do not appear to be as wide or large as previously, but there does seem to be some difference.

We have spent very little on telling people to switch insurance. It is almost nothing, in fact. There is no dedicated spend towards it. This year, we have spent money under our levy functions on giving information to consumers about their options in the mortgage market. One of the many solutions to increase competition in that market is for people to move around more. We conduct switching surveys across 19 markets. Motor insurance is the most switched service at approximately 25% or 26%. According to the CSO figures, the high increases seem to have topped out on average. I am not referring to any individual consumer's quote. A large part of the reason is that consumers have done the hard work of shopping around and ensuring they are not just getting one quote from one business. We advocate for consumers to continue applying this vital downward pressure on the market.