Ms Dorothea Dowling:

I would question whether they are the two main stakeholders. This compulsory system does not exist for return on capital for shareholders in financial services companies. It exists in theory and in practice as supposedly the most efficient way of ensuring that people who are injured on the road receive appropriate and proportionate compensation and of ensuring policyholders get a good quote. Everything else is secondary. All businesses have to make a return on capital but those that compete in a competitive market will find a way of doing that on quality or in some other way. Motor insurance is completely different from any other business. We need to be very aware of that.