Mr. Conor O'Brien:

I will deal with some of them and pass some of them to my colleagues. The solicitor involvement has not changed much over many years. Between 90% and 95% of claimants are represented by a solicitor and always have been. It is a person's choice as to whether they come to us directly or go through a solicitor. It is entirely up to them. If they decide to come to us with a solicitor, they must settle their fee with the solicitor themselves. We do not allow fees unless there are certain circumstances which I will refer to momentarily.

I will ask Maurice Priestley to deal with the questions on the book of quantum in terms of decreases or increases in awards.