Peter Burke (Longford-Westmeath, Fine Gael) | Oireachtas source

That is fine. I would like to ask the representatives of the Injuries Board about the process that is followed when individuals put applications through the board. It was supposed to be a lawyer-free zone, but issues arose with the Constitution. I understand a case was taken soon after the inception of the board to rectify that. It was originally supposed to be a DIY institution. It was supposed to be easy for claimants to bring claims before the board. How difficult is it for an individual who does not go to a solicitor to process a claim through the Injuries Board? Is it a difficult process? How easy is it to use? How user-friendly is it?