Gerry Horkan (Fianna Fail) | Oireachtas source

I am not trying to defend actuaries. With every premium, I telephone or go online. Presumably, there are lots of computer programmes. One telephones and has a row with somebody on the phone and all of a sudden, miraculously, he or she always seems to find €50 or €80. That will not solve a €400 increase but it usually gets something off and one feels that their €180 increase is now €140. One almost feels happy even though one should not be. Are there other people, non-actuaries, saying that they are getting into one model or out of another? Actuaries are very important people in the overall process. Do they get overridden or told that the insurers hear them but are going to make another decision that is nothing to do with them and that they have just made a call?