Jan O'Sullivan (Limerick City, Labour) | Oireachtas source

That is a really important point. We all deal with cases – for example, in respect of social welfare and health and across Departments – in which the individual at the front line dealing with the family wants to do something and knows what should be done but is afraid somebody further up the line will say it cannot be done. If we could have the appropriate culture across all Departments, it would be useful.