Ms Anne O'Connor:

We had the concern that was mentioned earlier of an internal employee raising concerns in 2009. The issue really related to the financial situation of the organisation and some concerns in governance. The previous director met the organisation in 2009 to discuss those concerns and to agree, through a series of performance management meetings, what the action needed to be. A cap was put on its funding. It requested additional funding in subsequent years and did not get it. The only time it received additional funding was in 2013 when it took on the helpline.