Ms Anne O'Connor:

What that relates to is the increase in funding with the additional funding allocated to the helpline and, as I mentioned earlier, it moved the organisation from what was a grant aid agreement into a service arrangement. Part of the conditionality of that extra funding was that the organisation would open itself to enhanced scrutiny because the funding had increased. Again, as I mentioned, prior to that it was relatively low in the overall scheme of things, but once the helpline funding was added to it, a more comprehensive engagement took place in respect of performance management. It was that more robust process that identified or highlighted the difficulties with the organisation. The engagements that took place on foot of the allocation of that additional funding became very difficult. The organisation did not supply the information that was being sought. In a way the additional funding came with an enhanced level of governance and the organisation could not respond to that and that is really where the red flag started to go up. More questions were being asked and more information was being sought but that was not being made available to the HSE and it was on that basis that the real concern about the organisation started to emerge. It was not the operation of the helpline, per se. It was the fact that the funding increased as a result of the helpline and then the governance changed between the organisations. That is really where the difficulties started to come about.