Brendan Griffin (Kerry, Fine Gael) | Oireachtas source

The staff in Killarney, in particular, are fantastic. They get a lot of complaints and because of the nature of the programme they get swamped at particular times. While they are constituents of mine they are fantastic staff and have a heavy administrative burden. It is about striking a balance between making the system user friendly and dragging the administrative process on and on. We should try to find somewhere in the middle that is fair to the applicant but also that is practical to administer.