Ms Rosalind Carroll:

Deputy Butler asked about landlords not registering and how we deal with that. The first thing to say, regardless of whether a landlord is registered, is that a tenant is always entitled to make a complaint to the RTB. From a tenant's perspective, therefore, it does not matter whether a landlord is registered. That does not apply to landlords, by the way. If landlords want to bring a dispute to us, they must be registered.