Mary Lou McDonald (Dublin Central, Sinn Fein) | Oireachtas source

Are staff - I am struggling to find a word - that absolutely incompetent that one has to take them through things like that with baby steps? I am at a loss to understand how the ambiguity arose. Ms Colley has told me it was not in a letter and it was going to be done verbally. That is hardly an earth shattering concept to take on board for somebody that the HSE has entrusted, by the way, to deal with a very traumatic and sensitive situation, a really bad situation. For that to get miscommunicated or misunderstood is beyond the understanding of just about anybody else outside, perhaps, of the HSE. To be frank, I am worried that we are getting the truth from the Waterford Intellectual Disability Association and we are getting a kind of massaging of things from the HSE. That is what my instincts are telling me, from what we have heard from Ms Colley.