Mr. Pat Healy:

In regard to what was done when I first became aware of the issue, I became aware of it in 2009. The area manager oversaw an investigation report by Devine, which came in 2012. Subsequent to that, a look-back exercise was undertaken and that is the Resilience report. What we have done is that we have taken the individual, specific situation that was identified in 2009, all the recommendations on that and an action plan was identified to implement those. We also undertook a look-back to see, and that was the purpose of the Resilience report, and anyone who had any contact in relation to that home has had a look-back. That was the purpose of the communication that Deputy Costello talked about; we were setting out the interviews that would happen. There were 47 people, and 35 people were interviewed, including Ann's mother. They were engaged with, initially, by the Garda Síochána. The agreement in relation to the look-back exercise was that there was full engagement with An Garda Síochána, a protocol was put in place - it was called a contact protocol - and the Garda would meet people individually first and go through all of that. When they were cleared, the project team undertaking this met with them. Professional staff met with them, both with-----