Mr. Jeremy Godfrey:

I will respond to the question Deputy Patrick O’Donovan asked twice about whether operators received notice of drive tests. They know that they happen twice a year but not when or where.

Members have made the point very well that users of mobile services expect to be able to use the voice or data service where and when they want to use it. They want to be sure that if they used to use it in a certain way, they will be able to continue to use it in that way. There are several reasons these expectations are not always met. We have discussed several initiatives the industry and ComReg could take to improve matters. Members have also made a raft of other suggestions to improve the position on which we need to reflect.

It is already part of our consultation on spectrum strategy, which is currently open, to ask for input on what can be done to address these issues of customer experience and the mismatch between the customer experience and the expectations of customers. We would like to reflect on what the committee has said and the feedback the Deputies have had from their constituents. We would be very happy to come back and respond, having reflected on that, to the committee or to its successor in a few months' time.