Professor Philip Lane:

There is a mix there, so I am sympathetic to that issue. Clearly, as a society, it is important to recognise that not everyone is Internet-expert or has a big-data mobile telephone contract to make it easy to do online banking. The question is what the relative responsibilities of the banking system are, as opposed to our responsibilities as regulator of the banks, and whether there are other possibilities in terms of social banking. There are various options but again, it is probably safer for me to inquire whether there is any specific issue here that we can deal with.