Séamus Healy (Tipperary South, Workers and Unemployed Action Group) | Oireachtas source

I am delighted that the form 11 issue has been sorted out, but it must have happened very recently as I dealt with a relevant matter last Friday. At some stage the committee might be notified of the outcome. There is a dedicated line for public representatives, but there seems to be a glitch between that section and the main section. For example, if an applicant sends additional information and he or she comes to the office of a public representative a day or two afterwards, the person on the dedicated line for public representatives may know that something has come in but may not be able to identify what. That is a problem. If the individual was able to say everything was fine or that X, Y or Z had been left out and something else was required, it would help to streamline the process.