Trevor Ó Clochartaigh (Sinn Fein) | Oireachtas source

A citizen has a right to go to the Ombudsman at the end of the process, whereas somebody living in direct provision can only go as far as the social welfare appeals office in the context of any dispute over what has been allocated. That is the nub of what the Ombudsman was saying to us. The Ombudsman should be available to everyone in the country, including those in direct provision. I am trying to ascertain the difference between a citizen and somebody in direct provision.