Brendan Ryan (Dublin North, Labour) | Oireachtas source

I will pick up on the point about people's experiences of attending Intreo offices and the survey by the Irish National Organisation of the Unemployed. If Intreo and the Department want a real sense of what people experience when they go to the offices, they need to survey people on an ongoing basis. Perhaps the witnesses can tell me whether this next happens - I do not believe that it does yet - but it would be wonderful to attend an Intreo office to be told that I am a customer and my input is valued and to be asked to fill out a form, which would be examined with a view to bringing about changes, including the training to which Mr. Stewart referred. In trying to improve the service, I would love to see this happening.