Mr. Liam Woods:

The staffing of the complaints process is an environment that we are rationalising in system terms. I understand that the Chairman's question is a wider one. We are rationalising a number of systems into a single system that will give us immediate oversight of all issues arising nationally. That information will be available locally. The Chairman is absolutely right when he says that the two reports are pointing out very clearly that clinical staffing levels - I refer to doctors, nurses and other clinicians - are critical to the delivery of service. The underlying point relating to the recruitment and retention of appropriate staff is critical.