Mr. Peter Tyndall:

We are on top of things but if we are to take on new responsibilities, we will need new resources. We have no capacity to take on additional responsibilities.

I have stated before that our IT systems date back to the 1990s and are not fit for purpose. They do not have workflow management. Thus, when somebody comes into work in the morning, the system does not indicate that he or she needs to finish a certain job by Thursday or has a certain job pending. It is a very basic, old-fashioned system and it is not very reliable. We want to replace it with something that forms the basis, for the future, of a standard platform for managing complaints across the public sector. We are in discussion about resources. We will be able to make a start but we will need resources in order to do so. At a very minimum, we need to replace what we have with something that is at least 15 years more up to date, or preferably 20 years.

Senator Trevor Ó Clochartaigh:What role can the committee play regarding the serial offenders?