Mr. Mike Aynsley:

I think ... I started to say earlier, I mean, one of the things I recall when I came in ... within the first week; I don't think there was one member of the management team ... the old management team that were still there didn't walk in and ask for an audience and start talking through what they'd done and within the first 15 minutes put their hands up to say "Well, you know, of course, well I didn't do anything wrong throughout this whole process". In those days, the discussions around the loan portfolio ... it's not really, you know, "We've got a better loan portfolio than anyone else. The other banks have followed us and they've pushed this harder than us after the fact". There was a denial, I think, about the quality of the loan portfolios. There just wasn't an acceptance that this was a particularly serious situation. This was a fair way in. This was September ... August-September 2009. And I'd say that the culture of denial about what had gone on and what was still unfolding was probably the thing that struck me the most.