Mr. Mike Aynsley:

I mean, these are like, "Well, what if it had gone the other way?", sort of, questions and I mean, they are always very difficult, aren't they? I guess a couple of comments. Whether they were borrowers, distressed borrowers or staff walking into my office in the first couple of months - the first three or four months - it was like, "Well, of course, we're going to pay everything."

And it became ... actually with clients really after the first couple of months, I decided I'd take a break, quite frankly, from talking to customers. And it was because I'd get one story and I wasn't at that stage across enough detail of the actual loans and the exposures. And I was finding that I'd get really good story spun by people who ... very engaging and then we'd go and look behind the scenes and find that the numbers looked totally different and, you know, in some cases, it was just irrecoverable. It's amazing what people will put forward as, "Well, if you'd only done it" ... you know, we had a situation where a client said, you know, an enormous amount of money, "We're gonna pay you back everything", but what it actually required was a loan in excess of half a billion to help support them and then they were going to pay zero on it for seven years. Well, you know, that's not a cost to the bank in that environment for us, that's a cost to the taxpayer and we just weren't in any position to do those sorts of transactions.