Ms Ursula Byrne:

An application form is received directly from the applicant. Then there are a number of supporting documents which must be received directly from source, such as the transcript of their training, a reference from their current or most recent employer and proof of their valid registration in other jurisdictions and their good standing. As each of these documents come in we notify the applicant that we have received the document and we notify them of what is still outstanding. They get a letter, but we are now moving towards e-mail communication with applicants as far as possible to speed it up. We tell them we have received their application and that it appears to be complete or that they have not filled out a certain page or section. When we receive their verification from other regulatory authorities we acknowledge receipt of it and we identify whether there are problems. This is the primary area where, with additional resources, we wish to speed up the process of feedback to the applicant. As Dr. Pidgeon said, we are also developing a facility on our website, which we hope will be live by the end of the year, whereby the applicant will be able to log on using a unique identifier and monitor their application and the receipt of documents. That will cut down-----