Susan O'Keeffe (Labour) | Oireachtas source

And finally, if I may, Chair, when you came into the job in early November 2008, how - if you look back - how would you describe what you found ... if it was, sort of, in between chaos and a lack of information at the very one end and extremely organised and loads of information at the other end? Where was it when you arrived? And what did that mean, then, for you?